• Our contact details

    Name: Food for Thought Refill Shop

    E-mail: hello@foodforthought.shop

    The type of personal information we collect

    We currently collect and process the following information:

    Personal identifiers, contacts and characteristics (for example, name and contact details)

    How we get the personal information and why we have it

    Most of the personal information we process is provided to us directly by you for one of the following reasons:

    For order processing or mailing list sign up.

    We use the information that you have given us in order to process your orders or provide you with mailing list mail outs.

    Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

    (a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@foodforthought.shop or clicking unsubscribe at the bottom of any emails.
    (b) We have a contractual obligation.
    (c) We have a legal obligation.
    (d) We have a vital interest.
    (e) We need it to perform a public task.
    (f) We have a legitimate interest.

  • How we store your personal information

    Your information is securely stored on password protected servers.

    We keep your order details for one year. We will then dispose your information by deleting old orders.

    Your data protection rights

    Under data protection law, you have rights including:

    Your right of access – You have the right to ask us for copies of your personal information.

    Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

    Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

    Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

    Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability

    You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

    You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

    Please contact us at hello@foodforthought.shop if you wish to make a request.

    How to complain

    If you have any concerns about our use of your personal information, you can make a complaint to us at kerry@foodforthought.shop

    You can also complain to the ICO if you are unhappy with how we have used your data.

    The ICO’s address:

    Information Commissioner’s Office:
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Helpline number: 0303 123 1113

    ICO website: https://www.ico.org.uk